The Challenges And Opportunities Of Consumer Duty

Written By Dolly Chakraborty

Season 6, Ep. 1

07/01/2025

Welcome to Beyond The Capital from SuperTech and a special four-part series about the Financial Regulation Innovation Lab. SuperTech has partnered with Fintech Scotland for the Lab, which is an industry led collaborative research and innovation programme, helping to shape the future financial regulation in the UK. 

The programme - and this mini-series - focuses on how new technologies can deliver better outcomes for customers following the introduction of Consumer Duty regulation.

In this episode, presenter Hilary Smyth-Allen speaks to Lorraine Breese-Price, the Chief Customer Officer of Dudley Building Society. They discuss the challenges and opportunities that Consumer Duty poses for building societies, including:

  • The alignment of Consumer Duty with the mutual ownership model

  • The challenges of legacy systems within building societies

  • How building societies’ focus on ethical values can attract younger customers

To find out more about the Financial Regulation Innovation Lab click here.

Dolly Chakraborty
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